Jackpot 8 Line - Slot machines

Privacy PolicyEffective Date: June 10, 2015

The term "Ironbear", "we", "our", or "the Company" used herein refers to Ironbear Digital Entertainment Co., Ltd. (located in New Taipei City, Taiwan); The Ironbear Services refer to any game, application, content, or activity (hereinafter collectively referred to as the "Services") that is developed by the Company; The "Privacy Policy" is referred to herein as this "Policy".
We are committed to providing a good user experience. To enable us to provide better services and contents, we may collect, store, use, and share your personal information in the process of providing services to you. This Policy guides how we process the personal information you provide us.
You understand and consent to us collecting, storing, using, and sharing your personal information in the process of providing services to you. If you do not consent to the use of your personal information, you will n…

Terms of Service
Before you use the services that Ironbear provides you ("the Ironbear Services"), we encourage you to read carefully the "Terms of Service" and our "Privacy Policy".

By using or installing the Ironbear Services, you acknowledge that you have read, understood, and agreed to all terms and conditions in the "Terms of Service" and our "Privacy Policy". If you do not agree to all the terms and conditions, you must cease use of the Ironbear Services.

The term "Ironbear", "we", "our", or "the Company" used herein refers to Ironbear Digital Entertainment Co., Ltd. (located in New Taipei City, Taiwan); The Ironbear Services refer to any game, application, content, or activity (hereinafter collectively referred to as the "Services") that is developed by the Company; The "Terms of Service" are collectively referred to herein as the "Terms".



1.　License LimitationsPr…

Please click on the following link: 
1. About Game
2. About Purchasing
3. About Free Credits
4. About Tech
5. About Your Account and Contact Us

Q: What can I do with the stars?A: Collecting stars gives you rewards and allows you to unlock single-line bet and round spins. It also raises the amount of Time Rewards. 


Q: How can I speed up my star collection?A: The amount you bet is correlated to the experiences you gain. The more you bet, the faster your experiences grow. When you win big, you can also gain a great amount of experiences.


Q: What can I do with the Gems?A: Gems can be used to unlock the bet amount.


Q: How often can I get my Time Rewards?A: Every four hours. 


Q: Is the amount of Time Rewards fixed, or can it be raised?A: For each threshold reached for star collection, the amount of Time Rewards will be raised. 


Q: How big the multiplier of Time Rewards can grow? Is there a cap?A: Everytime you get your Time Rewards, the multiplier will be raised, until it reaches its cap. 


Q: How come the multiplier of my Time Rewards is set back to default (X1)?A: If you fail to get your Time Rewards for over 24 hours, the multiplier wi…

Q: What can I do if I want to delete my purchase and payment records?A: Ironbear does not directly involve with your payment. When you purchase credits/Gems, you are involved with either Facebook, Apple App Store or Google Play, depending on the channel you choose. So please seek for your chosen channel for help if you would like to modifiy or delete your payment records. Ironbear does not have the right to manage your records. 


Q: How can I purchase credits in game?A:
1. Press the green button next to the credit box to purchase more credits.
2. Choose the package you would like to purchase.
3. Choose a payment option.
4. Proceed your payment.
After you make your purchase, the newly bought credits will be stored to your account in 5-10 minutes.


Q: How can I purchase Gems in game?A: When you need Gems to unlock the bet amount or auto spins,
1. Press the item which you would like to unlock, and a message box will pop up to tell you how many Gems you need to unlock this item. Click on the "…

Q: Where can I get credits/Gems for free?A: Ironbear only gives out free credits/Gems in game or on our official website.
Our official website is:
Do not click on links from unknown sources to protect the security of your account. 



Q: I didn’t receive anything after clicking the links for free credits/Gems on the official website.A: The links to get free credits/Gems published on the official website are only valid for a period of time.
If you click on it during its valid period but still did not get any free credits/Gems in your account, please report to us with the following information: 
1 . Time when you clicked the link
2 . Player Number
3 . The link you clicked
We will get back to you as soon as possible. 


Q: How often can I get my Time Rewards?A: Every four hours.



Back to  FAQ

Q: How come my device keeps disconnecting from the internet?A: If you are using 3G/4G network, it may be less stable. We suggest you connecting to private Wi-Fi for more stable network. 


Q: How come the game is running slow?A: You may be opening up too many apps at once. Please close other runing apps to make sure the game runs smoothly. 



Q: How do I stop game notifications?A:
1. Go to the game.
2. Tap on the gear shape setting icon at the upper right corner.
3. Switch off "notification".
4. Game notifications are turned off.



Q: Why can't I launch JACKPOT 8 LINE on my Android device?A:
You may choose one of the following:
1. Long press the power button to reboot your device.
2. Clear up cache.
If the game is running slow, clearing up stored web pages, cache and other running apps can significantly solve the game lag.
3. Forced shutdown JACKPOT 8 LINE.
4. Update JACKPOT 8 LINE to the latest version.


Q: How can I clear up cache of JACKPOT 8 LINE on Android devices?A:
1.   (  Application …

Q: How can I find out my "MYID" ?A:
There are two ways to find your Player Number.
1. tap on the gear shape setting icon at the upper right corner, and tap on "Help" button to see your 8 digit "MYID".
2. Your Player Number is also shown on the login page while starting the game.


Q: How can I contact Ironbear?A:
You can contact us through
1. Go to our official Facebook page to send a message. 
https://www.facebook.com/jackpot8lineeng
2. Go to the game--> Setting-->Help-->Contact us.


Attention Please, Ironbear or JACKPOT 8 LINE does not ask you to provide your account number and password at any time or through any channel. Do not trust any person, group, or fan page that asks you to provide your account number or password on behalf of Ironbear or JACKPOT 8 LINE.

Back to  FAQ